Privacy Policy

We are committed to protecting your personal information

Last updated: August 2025

1. Information Collection

We collect the following information to provide better services:

  • Account Information: Email address, username
  • Learning Data: Practice records, assessment results, learning progress
  • Voice Data: Used only for real-time assessment, original recordings are not stored
  • Device Information: Device model, OS version (for optimizing app performance)
Important Note: We do not store your original voice recordings. All voice data is temporarily processed only during the assessment process and is immediately deleted after the assessment is completed.

2. Information Usage

The collected information will be used for the following purposes:

  • Providing personalized learning experiences and content recommendations
  • Improving the accuracy of speech recognition and assessment
  • Generating detailed learning progress reports
  • Sending important service notifications and updates
  • Analyzing app usage to improve product features

3. Information Protection

We implement multiple measures to protect your information security:

  • Using SSL/TLS encryption technology to protect data transmission
  • Implementing strict data access control
  • Conducting regular security audits and vulnerability scans
  • Complying with international privacy protection standards such as GDPR
  • Employee confidentiality agreements and privacy protection training

4. Third-Party Services

To provide quality services, we partner with the following third parties:

  • Microsoft Azure: Provides speech recognition and assessment services
  • Deepseek API: Provides grammar analysis features
  • Appwrite: Provides secure cloud data storage

These third-party services have their own privacy policies, and we recommend that you understand the relevant terms.

5. Data Storage

  • Data is stored on secure cloud servers
  • Practice records are retained for 6 months so you can view your learning progress
  • After account deletion, all related data will be completely cleared within 30 days
  • Regular backups ensure data security, and backup data is also protected by encryption

6. User Rights

According to relevant laws and regulations, you have the following rights:

  • Access Right: View your personal data that we have collected
  • Correction Right: Correct inaccurate or outdated information
  • Deletion Right: Request deletion of your account and related data
  • Export Right: Export your learning data
  • Processing Restriction Right: Restrict our processing of certain data
To exercise the above rights, please contact us via email: info@rongtongcloud.com

7. Children's Privacy

SpeakNative is not intended for children under 13 years of age. If we discover that we have mistakenly collected personal information from children, we will immediately delete the relevant data.

If you are a parent or guardian and discover that your child has provided personal information to us, please contact us immediately.

8. Cookie Usage

We use necessary cookies to:

  • Maintain your login status
  • Remember your language preference settings
  • Analyze app usage (anonymous data)

You can manage cookie preferences in your device settings.

9. Privacy Policy Updates

We may update this privacy policy from time to time. For significant changes, we will notify you through the following methods:

  • In-app popup notifications
  • Email to your registered email address
  • Update prompts on the app homepage

10. Contact Us

If you have any questions or suggestions about our privacy policy, please contact us through the following methods:

Email: info@rongtongcloud.com
Website: speaknative.rongtongcloud.com
Response Time: We promise to reply to your inquiries within 3-5 business days
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